Step 1: Log into Your Google Business Profile
Make sure you are logged in with the email that manages your business profile.
Step 2: Go to Google Business Support
Visit:
Scroll down and click Contact Us.
Step 3: Select Your Business
Choose the Google Business Profile that is missing reviews.
Step 4: Select "Missing Reviews"
Choose the Missing Reviews issue category and continue.
Step 5: Submit the Support Form
Fill out the form with the following information:
Your name
Phone number
Relationship to the business
Business name
Business address
Business Profile ID
How to Find Your Business Profile ID
Open your Google Business Profile
Click the three dots
Select Business Profile Settings
Click Advanced Settings
Copy the Profile ID
Paste this into the support form.
Step 6: Provide Additional Details
Google will ask:
How many reviews are missing
Whether new reviews are still appearing
When the issue started
You should also include reviewer names if possible.
Step 7: Submit and Wait
Submit the form and wait for Google's response.
Response times vary:
Some cases are resolved within 24 hours
Others can take several weeks
If nothing happens after 10 business days, submit another request.
Why Reviews Sometimes Disappear
Google's filters may remove reviews if they suspect:
Fake accounts
Suspicious activity
Spam patterns
Newly created Gmail accounts leaving reviews